WELCOME Co., Ltd. (hereinafter referred to as the "Company") strongly recognizes the importance and necessity of protecting customer's Personal Data and its protection, complies with the Act on the Protection of Personal Information (Act No. 57 of 2003, thereafter. Including revisions.) (Hereinafter referred to as the "Personal Information Protection Law") and other related laws and guidelines (hereinafter collectively referred to as "Applicable Laws and Regulations"), and endeavors to properly handle and protect your Personal Data in accordance with this privacy policy (hereinafter referred to as the "Privacy Policy").

1. Purpose of Privacy Policy
This privacy policy is intended to inform customers of how the Company collects and handles your Personal Data based when customers use the website of the Company, each brand's site and online store (hereinafter referred to as the "Sites") and other services provided by the Company (hereinafter referred to as the “Services”) to customers. The Privacy Policy shall commonly apply to the following Sites operated by the Company:
  1. WELCOME Co., Ltd. corporate site
    https://www.welcome.jp/
  2. Brand sites of WELCOME Co., Ltd.
    “DEAN & DELUCA”
    https://www.deandeluca.co.jp/
    “GEORGE’S”
    https://www.georges.co.jp/
    “TODAY’S SPECIAL”
    https://www.todaysspecial.jp/
    “CIBONE”
    https://www.cibone.com/
    “CONNECT”
    https://connecttokyo.jp/
    “HAY”
    https://www.hay-japan.com/
    “SOUVENIR FROM TOKYO”
    https://www.souvenirfromtokyo.jp/
    “GOOD CHEESE GOOD PIZZA”
    https://goodcheesegoodpizza.com/
    “TORANOMON DISTILLERY Bar & Izakaya”
    https://toranomondistillery.jp/
    “Dōngxi Restaurant & Sakaba”
    https://dongxi.tokyo/
    “TWELVE GARDENS BAR & GRILL”
    https://twelvegardens.tokyo/
  3. Online stores of WELCOME Co., Ltd.
    https://store.deandeluca.co.jp/
    https://www.georges.co.jp/onlinestore
    https://www.todaysspecial.jp/store
    https://www.cibone.com/new.html
    https://www.hay-japan.com/
    https://souvenirfromtokyo.stores.jp/
    https://toranomondistillery.jp/
  4. Owned media of WELCOME Co., Ltd.
    https://deandeluca-enjoy.com/
2. Definition of Personal Data
For the purposes of this Privacy Policy, "Personal Data" refers to information about an individual that can be used to identify that individual. This does not include data that has been anonymized in accordance with Applicable Laws and Regulations (anonymous data). In this regard, the Company obtains and uses demographic data and other statistical data. For example, the Company may aggregate customers’ usage data in order to calculate the percentage of users who access a particular website. The data that forms the basis of the statistical data may be extracted from customers’ Personal Data, but the extracted data is not considered Personal Data under the law because it does not usually reveal customer’s identity. Provided, however, if we integrate or combine statistical data with customers’ Personal Data in a form that directly or indirectly identifies customers, the Company will treat the combined data as Personal Data in accordance with this Privacy Policy.
3. Management of Personal Data and Inquiry Desk
The Company is responsible for the processing of customers’ Personal Data.If you have any questions about the contents of the Privacy Policy, how the Company manages your Personal Data, or if you wish to make a complaint, exercise your rights, or otherwise inquire about the handling of your Personal Data, please contact us at the following address
[Inquiry Desk]
Name：WELCOME Co., Ltd.
CEO：Masaki Yokokawa
2F 5-11-11 Himonya, Meguro-ku, Tokyo, 152-0003
Person responsible for handling personal information：Gaku Oshima, Corporate Planning Office
Email：information@welcome.jp
4. Amendment of Privacy Policy
The Company reserves the right to amend this Privacy Policy at any time to the extent permitted by Applicable Laws and Regulations.
The Company will notify you of any important amendments to the Privacy Policy by posting it on our website [https://www.welcome.jp/] or by other means that the Company deems appropriate.
The amended terms and conditions shall become effective at the time of notification to users by a reasonable method determined by the Company or at the time they are posted on the Company's website.
5. Third Party Links
The Sites or the Service may contain links to third party websites, plug-ins and applications ("Third Party Links"). ("Third Party Links").
Clicking on the Third Party Links may allow a third party to obtain your data. The Company has no control over the Third Party Links and is not responsible for the handling of Personal Data by third parties on the Third Party Links.
The Company recommends that you read the privacy policy of the third parties.
6. Connecting with SNS
Some part of the Sites or the Service may be linked to SNS such as Facebook or Twitter, and this linkage function may automatically send your access data from the site to the SNS. Our privacy policy does not apply to these SNSs, and the Company is not responsible for the handling of Personal Data on these services. The Company recommends that you read the privacy policy of the SNS.
7. Data to be Acquired
The Company may acquire, use, store, and transfer various types of Personal Data concerning customers as specified below:
  • Identification data: name, username or identifier, marital status, position, date of birth and gender, etc.
  • Contact data: billing address, shipping address, email address, phone number, etc.
  • Transaction data: payments to or from customers, and details of products and services you have purchased from the Company, etc.
  • CV data: customer's past employment status, contact information, address and phone number, etc.
  • Technical Data: Internet Protocol (IP) address, your account and login data, browser type and version, time zone setting and region, browser plug-in type and version, operating system, platform, and other technology on the device you use to access the Sites.
  • Account profile data: customer's username and password, purchases or orders made by the customer, customer's interests, preferences, feedback and survey responses, etc.
  • Usage data: Information on how you use the subject website, products and the Services, etc.
  • Marketing and communication data: preferences regarding the receipt of marketing information from the Company and preferences regarding the method of receiving such marketing information.
The Company does not collect sensitive Personal Data about customers (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union, health information, genetic and biological data) nor information about criminal convictions or crimes.
In accordance with Applicable Laws and Regulations, the Company requires customers to confirm that the Personal Data you provide the Company with is accurate and up-to-date, and that they have obtained the consent of the individual concerned before providing us with the Personal Data of a third party other than the customer, and then provide the Personal Data to the Company.
Please contact the Company if there are any changes to the Personal Data of you or any other third party you have provided to us.
8. Non-provision of Personal Data
Please be aware that the Company may not be able to provide products or services to you if you do not provide the Company with the necessary Personal Data when the Company needs your Personal Data in accordance with Applicable Laws or Regulations or for the Services.
9. Method of Acquisition of Personal Data
The Company collects customers’ data in the following ways:
(1) Acquisition from Customers
Customers may be asked to provide the Company with your identity, contact information and financial data by filling out forms or by mail, telephone, or e-mail in the following cases:
  • Application for the Company’s products or services
  • Creating an account on the website of the Company
  • Subscription to the Company’s services or publications
  • Request to send marketing information
  • Participate in competitions, promotions, or surveys
  • Providing feedback to the Company
(2) Acquisition by Automated Technology
When customers use the Sites or the Services, the Company may automatically obtain technical data about customers' equipment, browsing behavior, and browsing patterns.
The Company use cookies, server logs, and similar technologies to obtain this Personal Data.
The company may also receive technical data about customers when customers visit other websites that use our cookies.
(3) Acquisition by Third Party or Publicly Available Source
The Company may receive data from various third parties as described below and use them, with connecting Personal Data about customers, in accordance with the purpose prescribed in the next paragraph:
  • Technical data from the following parties
    (a) Analytics provider (e.g. Google)
    (b) Search information providers (e.g. Google)
  • Contact data, financial data and transaction data from providers of technology, payment and delivery service
  • Identification data and contact data from publicly available sources.
Where required by applicable law, we will identify and notify you of the third party from whom the Company have obtained customers' Personal Data before processing or using it.
(4) Obtained by Applying for Employment Opportunities at Company and Its Group Companies via E-mail
When you apply for employment opportunities at the Company or its group companies, you may be asked to provide your resume to the Company.
10. Purpose of Use of Personal Data
The Company will use customers' Personal Data mainly for the following purposes, within the scope of Applicable Laws and Regulations:
  1. (a) To provide, maintain, protect, and improve the Services, including the acceptance of registration, identification, user authentication, recording of user settings, calculation of usage fees, and security measures related to the Sites or the Service.
  2. (b) To process customers' orders for the Services and to provide them with products/services.
  3. (c) To administer and protect the Services, including troubleshooting, data analysis, testing, system maintenance, support, data reporting and hosting.
  4. (d) To provide notices necessary for the operation of the Sites or the Services, such as information on the commencement, termination, and maintenance of the Sites or the Services.
  5. (e) To conduct reviews, questionnaires, lotteries, and other activities related to the Sites or the Services
  6. (f) For announcements, sales and marketing activities through e-mail and other methods related to the Sites or the Services and other services provided by the Company and other companies by analyzing the acquired information such as browsing history and purchase history.
  7. (g) For marketing, research, and analysis for the purpose of improving the quality of the Sites or the Services by using the acquired information such as browsing history and purchase history.
  8. (h) To respond to inquiries to the Company
  9. (i) To respond to acts that violate the Company's terms and conditions related to the Sites or the Services.
  10. (j) To notify of changes to the Privacy Policy and other important notices.
  11. (k) To analyze the acquired information such as browsing history and purchase history and create statistical data in a form that does not identify individuals in relation to the Sites or the Services.
  12. (l) To make suggestions for products or services that may be of interest to customers by analyzing the acquired information such as browsing history and purchase history.
  13. (m) For other handling that is reasonably necessary to carry out the services provided by the Company.
11. Cookie
Customers may refuse all or some of the browser cookies or set your browser to alert you when the Site sets a cookie or accesses a cookie.Please note that if you disable or reject cookies, some parts of the Sites may become inaccessible or may not function properly.
12. Changes to the Purpose of Use of Personal Data
As a general rule, the Company will use customers’ Personal Data only for the purpose for which it was obtained.
Provided, however, this shall not apply if the Company reasonably believes that it is necessary to use the relevant Personal Data for another purpose to the extent permitted by Applicable Laws and Regulations, and the reason is compatible with or directly related to the original purpose.
If the Company use customers' Personal Data for purposes other than those stated at the time of acquisition, we will notify you, but you should be aware that we may process your Personal Data without your knowledge if required or permitted by Applicable Laws and Regulations.
13. Provision of Personal Data of Customers
(1) Provision to a Third Party
The Company will not provide Personal Data to third parties without the prior consent of the customers, except in the following cases:
  1. (a) When required by Applicable Laws and Regulations
  2. (b) When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual.
  3. (c) When it is particularly necessary for the improvement of public health or the promotion of the sound growth of children, and it is difficult to obtain the consent of the individual.
  4. (d) When it is necessary to cooperate with a national agency, a local government, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations and obtaining the consent of the individual may impede the execution of such affairs.
  5. (e) Cases in which Personal Data is provided to an academic research organization, etc., and in which said academic research organization, etc. needs to handle Personal Data for academic research purposes (including cases in which part of the purpose of handling Personal Data is for academic research purposes, but excluding cases in which there is a risk of unjustified infringement of individual rights and interests)
(2) Supervision of Contractors
The Company will entrust all or part of the handling of Personal Data to third parties within the scope of the purpose of use for system development, maintenance, and other operations.
In such a case, the Company will select a party that is recognized to handle Personal Data appropriately in light of the security management measures taken by the third party, stipulate in the consignment contract appropriate matters regarding security management, confidentiality, conditions for re-consignment, and other matters related to the handling of Personal Data, ascertain the status of the handling of Personal Data by the third party, and implement necessary and appropriate supervision.
The Company requires third parties to respect the security of customer's Personal Data and to handle it in accordance with Applicable Laws and Regulations.
The Company does not permit its third party service providers to use customers' Personal Data for their own purposes, but only to process your Personal Data for specific purposes and in accordance with our instructions.
14. Data Retention Period
The Company will retain customers' Personal Data for the period necessary to fulfill the purpose for which the Personal Data was obtained or to fulfill our obligations under Applicable Laws and Regulations.
Provided, however, in certain cases, the Company may anonymize customers' Personal Data for research or statistical purposes (so that there is no longer a connection between customers and customers' Personal Data), in which case the Company may use such information for an unlimited period of time.
15. Data Security
The Company has put in place appropriate measures to prevent accidental loss, misuse, unauthorized access, alteration or disclosure of your Personal Data.
In addition, the right of access to customers' Personal Data will be granted only to those who need it.
They will only handle customers' Personal Data in accordance with the Company's instructions, and they will bear the obligation of confidentiality for your data.
16. Customer Rights
In certain cases, customers have the following rights with respect to your Personal Data:
  • Request for Access to Personal Data
    Customers may request a copy of the data the Company holds about you so that you can verify that we are processing your data lawfully.
  • Request for Correction, Etc. of Personal Data
    The Company may request the correction, addition or deletion of incomplete or inaccurate Personal Data that the Company holds about you.Provided, however, in this case, the Company may check the authenticity of the new information provided by the customer.
  • Request for Suspension of Use, Etc. of Personal Data
    Customers may request that the Company stop handling or delete your Personal Data if (a) the Company has used your Personal Data in violation of the purpose of use restrictions, or (b) the Company has not properly obtained your Personal Data.
    In addition, customers may request that the Company stop providing your Personal Data to a third party if it is illegally providing it to such a third party. The customer may also request us to cease handling or delete your Personal Data or to cease providing your Personal Data to third parties if (a) the Company no longer needs to use your Personal Data, (b) your Personal Data has been leaked, lost, or damaged, or (c) your rights or legitimate interests are likely to be harmed by the handling of your Personal Data.
17. Disclosure of Personal Data
When a customer requests disclosure of Personal Data in accordance with the provisions of the Personal Information Protection Law, the Company shall disclose such data to the customer without delay after confirming that the request is made by the customer himself/herself (if such Personal Data does not exist, the Company shall notify the customer to that).
Provided, however, this shall not apply in cases where the Company is not obligated to disclose such information under the Personal Information Protection Law or other Applicable Laws and Regulations.
Please note that an administration fee (1,000 yen per case) will be charged for the disclosure of Personal Data.



Amended on April 1, 2022

Cautions on Intellectual Property Rights on Websites

These cautions govern the handling of intellectual property rights in relation to the website of WELCOME Co., Ltd. (hereinafter referred to as the "Company"), websites and online stores of each brand (hereinafter referred to the “Site”), and other services (hereinafter referred to the “Service”) provided by the Company.

Attribution of Intellectual Property Rights
Copyrights, trademark rights, and other intellectual property rights for information (this information includes, but is not limited to, articles, photographs, illustrations, videos, etc., that appear in promotional materials and publications issued by the Company. Hereinafter referred to as the “Information.”) provided in conjunction with the Site or the Service belong to the Company or to the right holders who have licensed the Company to use them.

The unauthorized use (this includes copying, modification, upload, posting, transmission, distribution, licensing, sale, publication, etc.) of the Information is strictly prohibited by law.
If you would like to reprint or use the Information, please contact us at the following address; In principle, we charge a fee for the use of the Information:

[Inquiry Desk]
Information: Corporate Planning Office, WELCOME Co., Ltd.
Email Address: information@welcome.jp
Governing Law & Jurisdiction
These cautions shall be governed by and construed in accordance with the laws of Japan, all disputes arising from these cautions shall be brought to the Tokyo District Court as the court of exclusive jurisdiction for the first trial.